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Top Conferences

Customer Satisfaction Summit: Driving Customer Satisfaction from the Call Center

Most businesses claim to care about the customer experience. A considerably smaller amount actually delivers a satisfying one. It is a story as old as time: talking the talk but not walking the walk. The consequences, however, continue to get more significant. Thanks to simultaneous escalation of customer expectations and rise of social channels for sharing feedback, businesses that waver in their customer experience commitments are not only missing an opportunity to capitalize on their engagements - they are actively driving existing and potential customers to their competitors.
» Full Webinar

Compliance Training - Is Anyone Happy?

Is anyone happy with compliance training - the learning professionals, the Regulators, the business leaders, the employees? More industries are being regulated than ever before, and the L&D departments at these companies are being held to heavy training requirements. How do we set the strategy for our compliance learning programs, while meeting the Regulator need, our business goals and creating a good learner experience?
» Full Webinar

Marel: the Secret to Saving 50% Time in Document Management

In this complimentary webinar, you'll gain a better way of dealing with the mass of paper that is still clogging up your system, and a much improved means of sharing important files. You'll also find out how you could save up to 50% of the time you currently spend on document processing.
» Full Webinar

Better Enterprise Information Sharing and Collaboration

One thing we know the military does well - excels at, in fact - is coordinated decision-making. And with precisely that aspect of collaboration often lagging inhouse, we've reached out to a group of retired military intelligence and professional battle managers, for tips on how to make better decisions based on real time data.
» Full Webinar

The Road To 'Personalised Medicine' and the rules of good biobanking with AstraZeneca's Duncan McHale, Vice-President for Personalised Healthcare and Biomarkers

Duncan McHale, Vice-President for Personalised Healthcare and Biomarkers, Astrazeneca, joins Helen Winsor of Pharma IQ. In this interview he discusses the importance of biomarker discovery & validation, how close we are to 'Personalised Medicine', why sample quality is key, the rules of good biobanking, how we can improve biomarker research, what we should change and why, what's stopping us bringing change and his top 3 priorities for the next 12 months.
» Full Video

AmEx Bank CLO Talks Learning Technology, Emerging Trends

Sam Hammock, Chief Learning Officer and Vice President of Global Regulatory Learning and Communications at American Express Bank, she sat down with us to talk about the learning and development operations she's put into place in the last year.
» Full Video

Brigadier General Bodgan Tworkowski, NATO Allied Land Command HQ

Speaking at IAV 2014, Brig Gen Bodgan Tworkowski, Deputy Chief of Staff, Support, NATO Allied Land Command HQ, explains how useful the Armoured Vehicles conference is to him as he has witnessed the industry move from being a local market to a global one, in which ideas and partnerships are more frequently executed on a multinational level.
» Full Video

Ask the Analysts: Key Mobile Industry Trends to Watch Out for in 2013

David Krebs, Research Director, VDC Research and Chris Marsh, Principal Analyst, Yankee Group joined the Enterprise Mobility Exchange for a fascinating discussion around emerging mobility trends that practitioners should be aware of in 2013 and beyond, including BYOD, governance, end user technology adoption and how to achieve truly end-to-end enterprise mobility in your business
» Full Video

ICS Cyber Security Live Hacking Exercise: Meet Your Host

ICS Cyber Security will be hosting a two-day live hacking exercise specifically to enhance participants' knowledge of protecting industrial control systems within a real-time, realistic environment. This not-to-be-missed experience will be hosted by Matt Luallen, president and co-founder of CYBATI. In this 20 minute podcast interview, Matt introduces himself, along with the benefits of attending the exercise. He also explores his own hands-on perspective on the ICS domain as a whole and what the industry needs to know today for better protection tomorrow.
» Listen to Podcast

How Starbucks got a handle on Mobile Technology – interview with Robert Teagle

Robert Teagle, EMEA IT Director, Starbucks joins Enterprise Mobility Exchange to discuss how mobile technology has helped Starbucks achieved best in breed customer service, increased operational efficiency and productivity and challenges for 2012. He also dicsusses what the solution provider community – enterprise mobility and beyond - can do to help address these challenges.
» Listen to Podcast

How IKEA Strives for Excellence in Customer Service!

Paolo Cinelli, Chief Information Officer, IKEA, discusses how mobile technology is helping IKEA to increase operational efficiency and productivity ahead of the Enterprise Mobility Exchange Rotterdam 2012.
» Listen to Podcast

P&G minimizes operational risk through Master Data governance

If there's one item that belongs on top of your list of implementations for 2013, it should be the creation of a global master data strategy. That, at least, is what P&G believes. It has put Adnan Behmen in charge of the Master Data team, which manages and introduces product data, customer data, and sales prices within the ERP system.
» Listen to Podcast

Notable Speakers

  • Mr. Dingani Banda
    Commissioner – Customs Services
    Zambia Revenue

  • Hon Onkokame Kitso Mokaila (MP)
    Minister of Minerals
    Energy Water Resources, Botswana

  • Steve Towers
    Lead Coach and Co-Founder
    BP Group, UK

  • Mr. Steven Thompson
    SVP and CEO
    Johns Hopkins Medicine International, USA

  • Paul Bloxham
    Chief Economist
    HSBC Australia

  • Ben Somerville
    Spatial Systems Manager, Spatial Engineering Services
    Thiess Pty Ltd

  • Leslie Behnke
    VP Process Improvement and Service Quality
    TD Canada Trust

  • Inna Ben-anat
    Director, Head of Qbd and Product Robustness

  • Dr. Oliver Franz
    RWE AG

  • Arno von Querfurth
    Manager Advanced Diagnosis & Remote Solutions - Daimler Trucks Advanced Engineering
    Daimler AG, Germany

  • Bongani Biyela
    RBT Resources (Pty) Ltd

  • Ms Beatrice Memo
    Commissioner Customs Services
    Kenya Revenue Authority

  • S K Agrawal
    Deputy General Manager – SCADA & Telecommunications

  • Mr. Steven Thompson
    SVP and CEO
    Johns Hopkins Medicine International, USA

  • Mike Burnheim
    Assistant Director-General, Shared Services
    Department of Science, Information Technology, Innovation & the Arts

  • Dino Sarac
    Chief Engineer, Geotechnical & Hydraulics Engineering Services
    Bechtel Corporation

  • Don Linsenmann
    VP Business Process Excellence and Corporate Six Sigma Champion

  • Leslie Behnke
    VP Process Improvement and Service Quality
    TD Canada Trust

  • Shira A. Scheindlin
    United States District Judge
    United States District Court

  • Dr. Pierre Metz
    Organisational Safety Manager
    Brose Fahrzeugteile GmbH & Co. KG, Germany

  • Sanjay Banga
    Head-PSC, Automation and Contracts
    TATA Power Delhi Distribution Limited

  • Manoharan V.G.
    Chief Engineer-Production & Communication
    Tamil Nadu Transmission Corporation

  • Ahmed Bin Saleh Al Jahdhami
    Chief Executive Officer
    Oman Power and Water Procurement Company (OPWP)

  • H.E. Salim Al Aufi
    Chief Executive Officer
    Public Authority of Civil Aviation

  • John Boyd
    Director, Defense Biometrics and Forensics
    Office of the Secretary of Defense

  • Sheila Cahnman
    Vice President, Healthcare Market Sector Leader

  • Tânia Nossa
    Diretora do Shared Services Center

  • Herberto Yamamuro
    Chief Executive Officer

Past Partners

  • Accenture Atento Boeing Capgemini
  • FGV Force Protection General Dynamics Genpact
  • IBM KPMG L3 Communications Lockheed Martin
  • Northrop Grumman Raytheon Schlumberger Siemans
  • Skydex Totvs